Online fraud — from fake “bank/wallet support” calls and phishing links to social-media impersonation and investment scams — is rising fast in Nepal. If you have been scammed, acting within the first minutes and hours matters most. Your immediate priorities are to stop further loss, contact your bank or wallet to freeze/flag the transaction, preserve all evidence, and report the crime to the Cyber Bureau of Nepal Police. This guide walks through exactly what to do for bank, wallet and social-media fraud, who to contact, and the realistic limits on recovery — without false promises. Recovery is never guaranteed, but fast, correct action gives you the best chance.
Quick answer
If you have been defrauded online in Nepal: (1) immediately contact your bank/wallet’s official support to report and request a freeze/flag; (2) change compromised passwords and enable extra security; (3) save all evidence — screenshots, messages, transaction IDs, phone numbers; (4) report the crime to the Cyber Bureau, Nepal Police (cyberbureau@nepalpolice.gov.np, 01-5319044); and (5) if it involves a licensed bank/wallet dispute, you can also raise it with Nepal Rastra Bank’s grievance portal. Recovery depends on speed and the case — it is not guaranteed.
Table of contents
- Common online fraud types in Nepal
- First 60 minutes: emergency steps
- Bank fraud: what to do
- Wallet fraud: what to do
- Social media fraud and impersonation
- How to report to the Cyber Bureau
- Evidence checklist
- Realistic recovery expectations
- Common mistakes to avoid
- Security warning
- Frequently asked questions
Common online fraud types in Nepal
- Fake support/agent calls: Someone claims to be from your bank, a wallet, or a payment company and asks for OTPs, PINs, or to install a remote app.
- Phishing links: Messages with links to fake login or “verify account/refund” pages that steal your credentials.
- Social-media impersonation: Fake profiles of people you know, or of officials/celebrities, asking for money or promoting scams.
- Investment/”double your money” and crypto/network-marketing scams: Promises of high, guaranteed returns.
- Romance/marriage-lure fraud: Building trust to extract money.
- Blackmail/sextortion: Threats to release private content unless paid.
First 60 minutes: emergency steps
- Stop all further payments and do not follow any more instructions from the fraudster.
- Call your bank/wallet’s official support immediately to report the fraud and request a freeze or flag on the transaction/account.
- Change passwords for the affected bank/wallet, email and social accounts, and enable two-factor authentication.
- Preserve evidence — screenshot everything before anything is deleted.
- Report to the Cyber Bureau of Nepal Police.
Bank fraud: what to do
Contact your bank’s official customer care (number on your card or the official website/app) and report the unauthorised transaction. Ask them to flag/freeze and to open a formal dispute; note the complaint/ticket number. Follow up in writing. If the bank does not resolve a legitimate dispute, you can escalate to Nepal Rastra Bank’s Financial Consumer Protection grievance portal. Also file a Cyber Bureau report, as fraud is a criminal matter.
Wallet fraud: what to do
Report immediately through your wallet’s official in-app support or verified customer-care number. Provide the transaction reference and evidence and request that the recipient account be flagged. Do not rely on any “customer care” number you found via search or social media — those are often fake. Combine this with a Cyber Bureau report.
Social media fraud and impersonation
For fake profiles, hacked accounts, blackmail or scam pages: stop engaging, do not pay, and report the profile/content to the platform using its in-app “report” tools. Secure your own account (change password, enable two-factor authentication, review logged-in devices). Preserve screenshots of the profile, messages and URLs. Then file a report with the Cyber Bureau — social-media abuse, blackmail and impersonation are handled by them.
How to report to the Cyber Bureau
The Cyber Bureau of Nepal Police is the official body for reporting cyber crime in Nepal. You can report online through their official cyber-crime reporting facility or contact them directly. Provide a clear written complaint with all your evidence (transaction details, screenshots, phone numbers, links, dates and times).
- Office phone: 01-5319044 / 9851286770
- Email: cyberbureau@nepalpolice.gov.np
- Online: the cyber-crime reporting section of the official Cyber Bureau website
Confirm the current contact details and reporting process on the official Cyber Bureau website before filing, as they can change.
Evidence checklist
- Screenshots of all messages, chats, profiles and payment screens.
- Transaction IDs/reference numbers, amounts, dates and times.
- Phone numbers, usernames, links and email addresses used by the fraudster.
- Your bank/wallet complaint ticket numbers.
- Any receipts or bank statements showing the debit.
Realistic recovery expectations
Be honest with yourself: recovery is not guaranteed. Success depends on how fast you reported, whether the money is still traceable or frozen, and the specifics of the case. Fast reporting to your bank/wallet and the Cyber Bureau gives the best chance, but some funds — especially those moved quickly through multiple accounts or sent abroad — may not be recoverable. Anyone who “guarantees” to recover your money for an upfront fee is almost certainly a second scam.
Common mistakes to avoid
- Delaying — waiting hours or days before reporting to your bank/wallet.
- Deleting messages, chats or transaction records (they are evidence).
- Trusting a “recovery agent” who asks for an upfront fee.
- Calling a “customer care” number found via Google/Facebook instead of official channels.
- Being too embarrassed to report — reporting helps you and others.
- Sharing OTPs/PINs during the “verification” the fraudster requests.
Security warning
⚠️ No genuine bank, wallet, payment company, police officer or government official will ask for your OTP, PIN, full card number, or remote access to your device. Never pay an upfront fee to anyone promising to “recover” your lost money — this is a common follow-up scam that targets victims a second time. Use only official contact channels and report fraud promptly.
Frequently asked questions
What is the very first thing to do after online fraud in Nepal?
Stop all further payments and immediately contact your bank or wallet’s official support to report and request a freeze/flag, then preserve evidence and report to the Cyber Bureau.
Where do I report online fraud in Nepal?
The Cyber Bureau of Nepal Police handles cyber crime. Contact cyberbureau@nepalpolice.gov.np or 01-5319044, or use the online reporting section of their official website.
Can I get my money back after a scam?
Sometimes, but recovery is never guaranteed. It depends on how fast you reported, whether the funds are still traceable or frozen, and the specifics of the case.
Someone promises to recover my money for an upfront fee — is that real?
Almost always a second scam. Never pay an upfront fee to a ‘recovery agent’. Report the original fraud through official channels instead.
What evidence should I keep?
Screenshots of all messages and payment screens, transaction IDs, amounts, dates/times, the fraudster’s phone numbers/usernames/links, and your complaint ticket numbers.
My social media account was hacked — what do I do?
Secure it (change password, enable two-factor authentication, review devices), report to the platform, preserve evidence, and file a Cyber Bureau report.
Should I also complain to Nepal Rastra Bank?
If the case involves a dispute with a licensed bank or wallet that is not resolved, you can escalate to NRB’s Financial Consumer Protection grievance portal, in addition to the Cyber Bureau.
The fraudster is asking for an OTP to ‘reverse’ the transaction — should I give it?
No. Sharing an OTP or PIN authorises transactions; it never reverses them. No genuine institution will ask for it.
How fast should I report?
As fast as possible — ideally within minutes. Speed strongly affects whether funds can be frozen or traced.
Is reporting worth it even for a small amount?
Yes. Reporting helps build cases against fraudsters and can protect others, and it creates an official record for any dispute.
Conclusion
If you are the victim of online fraud in Nepal, act immediately: stop paying, report to your bank/wallet, secure your accounts, preserve evidence, and file with the Cyber Bureau of Nepal Police. Escalate bank/wallet disputes to Nepal Rastra Bank’s grievance portal where relevant. Be realistic — recovery is not guaranteed — and never trust “recovery agents” demanding upfront fees. Prevention and speed are your strongest tools.
Need help understanding the reporting steps?
At Digital Solution Pvt. Ltd. (Pokhara-17, Birauta, Kaski), we help people understand digital safety and the correct official channels for reporting fraud. We can help you organise your evidence and understand the process — but we are not law enforcement, a bank, or a wallet, and we cannot recover funds, investigate crimes, or guarantee any outcome. For emergencies, contact your bank/wallet and the Cyber Bureau directly. You can reach us on WhatsApp at +977 9705433699.
Disclaimer: Digital Solution Pvt. Ltd. is an independent private company. We are not the Nepal Police, the Cyber Bureau, Nepal Rastra Bank, or any bank/wallet. We cannot recover money, investigate, or act on your behalf. Reporting procedures and contact details change over time — always verify and report directly through official channels.
Official references
- Cyber Bureau, Nepal Police — cyberbureau.nepalpolice.gov.np (cyber-crime reporting; 01-5319044; cyberbureau@nepalpolice.gov.np)
- Nepal Rastra Bank (NRB) — www.nrb.org.np (financial grievance portal)
- Your bank or licensed wallet’s official support channels
Last updated: July 2026.
Rabin Paudel
Rabin Paudel is the Founder of Digital Solution, a Content Creator, and an AI Trainer. He shares practical and easy-to-understand content on Artificial Intelligence, Digital Literacy, Online Services, FinTech, and Technology. His mission is to make technology simple, accessible, and useful for everyone.
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