Updated 20 October 2026 (4 Kartik 2083). We checked Nepal Telecom’s NT eKYC Portal, its Customer User Guide v2.0.0, its terms page and the postpaid ownership transfer page, plus the NTA’s consolidated consumer directions, on this date. We did not log in or submit anything.
KYC means “Know Your Customer” (ग्राहक पहिचान, grahak pahichan). For a SIM card, it is the identity record that links a mobile number to a real person. If your Nepal Telecom (NT) number is registered with an old, incomplete or wrong name, or in someone else’s name, you will run into trouble with banks, wallets and OTP-based services.
Nepal Telecom now runs an official online portal for this. This guide explains the Nepal Telecom KYC update step by step, what you need, why applications get rejected, and how to avoid the KYC scams that use this exact topic.
Quick answer
Prepaid NT users can update KYC at kyc.ntc.net.np. Choose KYC Update, log in with your 10-digit NT number, a CAPTCHA and a 6-digit OTP, fill in your details, upload your photo and citizenship or passport, and enter 5 numbers you called in the last 2 months. NT staff review it. You may get an SMS on approval, and NT’s guide says you then visit any NT counter for final physical verification. Help: NT customer care 1498.
Who can use the NT eKYC Portal
The portal home page offers two services, both for individual customers only. Corporate customers are not eligible.
| Service | For | What it does | Counter visit |
|---|---|---|---|
| KYC Update | Prepaid SIM | Updates your name, family details, address, photo and ID on NT records | Yes, for final physical verification, per NT’s user guide |
| Ownership Transfer | Postpaid number | Moves a postpaid number from Person A to Person B | Yes, mandatory, with original ID; Rs. 100 plus tax paid at the counter |
The Rising Nepal, the state-owned daily, reported that NT piloted online KYC at its Sundhara office from 6 January 2026 and opened it nationwide on 6 February 2026 for GSM prepaid users.
What you need before you start
NT’s Customer User Guide lists these:
- The NT mobile number whose KYC you are updating, switched on and able to receive SMS.
- A passport-size photo, recent and clear.
- Citizenship certificate or passport. The front and back of the document must be combined into one image file.
- File rules: JPG, PNG or PDF, each under 2 MB. NT provides a free tool called OptiLens at kyc.ntc.net.np/optilens to combine and compress images.
- Your details as on your ID: full name, father’s or mother’s name, grandfather’s name, gender, date of birth (BS or AD), permanent address down to ward number, and current address if different.
- 5 different numbers you called from this SIM in the last 2 months.
Step-by-step: Nepal Telecom KYC update online
- Open kyc.ntc.net.np and select Go to KYC Portal under “KYC Update” (For Prepaid SIM).
- Enter your 10-digit Nepal Telecom mobile number.
- Complete the CAPTCHA and request the OTP. A 6-digit code arrives by SMS.
- Enter the OTP within 90 seconds. If the timer runs out, use Resend Code.
- In Personal Information, enter your full name exactly as on your citizenship or passport. The system may show the name currently on NT records to guide you.
- Fill in father’s or mother’s name, grandfather’s name, gender and date of birth.
- In Address Details, select district, municipality or rural municipality, and ward. Add your current address if it differs.
- Upload your passport-size photo, choose Citizenship or Passport, and upload the combined front-and-back ID image.
- Complete Outgoing Call Verification: enter 5 different mobile numbers you called in the last 2 months, starting from yesterday. Use recent ones.
- Review everything, tick the declaration, and select Submit Profile. You will also pick a preferred NT counter.
After you submit: review, SMS and counter visit
- Review takes time. The login page tells customers to wait at least 1 day for a request to be reviewed.
- Check your status. Log in again with OTP to see whether it is approved or needs corrections. You may also receive an SMS on approval.
- Final verification at a counter. NT’s guide says you can visit any nearest NT counter to complete the final physical verification. The counter you chose is recommended for faster processing, but you are not restricted to it. Take your original ID.
The portal’s home tile says “no need to visit a counter”, but its own user guide and Rising Nepal’s report both describe a counter step for final verification. Plan for the visit unless NT staff tell you otherwise.
Why KYC updates get rejected, and the fix
NT’s terms say it can reject unclear or mismatching documents and can ask for physical presence if digital checks are inconclusive.
| Problem | Why it fails | Fix |
|---|---|---|
| Name does not match ID | The portal compares your entry with your document | Type the name exactly as on citizenship or passport |
| Blurry or cropped ID image | Staff cannot read it | Rescan in good light; combine front and back in one file under 2 MB |
| Wrong call numbers | Incoming calls or shortcodes do not count | Enter only numbers you dialled, not 1415 or 197-style shortcodes |
| Fewer than 5 recent calls | The SIM is rarely used | Make some calls first, then apply, or update at an NT counter |
| OTP not arriving | Weak signal or wrong number | Check signal, wait for the 90-second timer, then resend |
| Corporate SIM | Portal is for individuals only | Visit an NT office directly |
If you get stuck, call 1498 or go to your nearest NT office with your original citizenship certificate.
SIM registered in someone else’s name
The prepaid KYC Update is meant for the rightful owner or authorised user of the SIM; NT’s terms make you confirm that. If a number you use is in a relative’s or former employer’s name, sort out ownership first.
For postpaid numbers, NT’s online ownership transfer works like this:
- Log in with the number being transferred, using OTP.
- Enter the current owner’s details, citizenship details and secondary contact, and upload the signed consent letter (manjurinama).
- Enter the new owner’s NT customer ID, mobile number, 5 numbers dialled from the postpaid line in the last 1 month, and a live webcam photo.
- Visit an NT counter with original ID. The Rs. 100 fee plus tax is paid there, not online.
Both people need an active NT service (mobile, landline or FTTH). For prepaid ownership changes, ask at an NT office.
Why this matters: NTA rules on SIM records
The Nepal Telecommunications Authority (NTA) has told operators in its consolidated consumer directions to activate a SIM only after the customer’s full details are in the central database, to keep all customer details in digital form, and to take a certified copy of an ID showing full identity when issuing a SIM. The same document directs operators to digitise KYC through online registration, and to issue re-registration notices for SIMs unused for 6 months before removing them. Correct KYC keeps your number safe from closure and disputes.
Scams to avoid
Nepal Police Cyber Bureau said on 17 Bhadra 2083 that it had arrested people who phoned victims claiming “your KYC update is due” and threatening that their bank account would be closed. They used WhatsApp calls and screen sharing to get mobile banking passwords and OTPs.
- NT will not ask for your OTP by phone. The OTP is only for you to type into kyc.ntc.net.np.
- Never install screen-sharing apps at a caller’s request.
- Type the address yourself. Do not open KYC links sent by SMS, WhatsApp or Facebook.
- No fee is charged online for prepaid KYC. The only fee NT lists is Rs. 100 plus tax for postpaid ownership transfer, paid at the counter.
Read our guides on OTP, PIN and password safety and SIM-swap fraud. For the wider picture of SIM ownership and eSIM, see our SIM ownership, online KYC and eSIM guide and how to get a Nepal Telecom eSIM.
Need help with your SIM KYC form?
Digital Solution can help you prepare clear ID images under 2 MB, fill the Nepal Telecom KYC form correctly, and understand what to take to the counter. We never ask for your OTP. सिम KYC मा अल्झिनुभयो भने हामीलाई सम्पर्क गर्नुहोस्।
Frequently asked questions
Can I complete Nepal Telecom KYC fully online?
You submit everything online, but NT’s user guide says a visit to any NT counter completes the final physical verification. Take your original citizenship or passport.
How long does Nepal Telecom KYC approval take?
The portal asks customers to wait at least 1 day for review after submitting. Log in again to check, and watch for an approval SMS.
Can I use the KYC portal for a postpaid SIM?
The KYC Update service is for prepaid SIMs. For postpaid numbers, the portal offers Ownership Transfer, which also ends with a counter visit.
Which 5 numbers should I enter for outgoing call verification?
Five different mobile numbers you dialled from this SIM in the last 2 months, starting from yesterday. Do not use numbers that only called you, or shortcodes.
Is there a fee for Nepal Telecom KYC update?
NT’s portal does not list any online fee for prepaid KYC update. Postpaid ownership transfer costs Rs. 100 plus tax, paid at the counter.
Does this work for Ncell?
No. This portal is only for Nepal Telecom numbers. Ncell customers should follow Ncell’s own process.
Conclusion
The Nepal Telecom KYC update is now mostly online: OTP login at kyc.ntc.net.np, a short form, clear ID images, and 5 recent outgoing numbers. Expect at least a day for review and a short counter visit for final verification. Never share your OTP with a caller, and call 1498 if something does not work.
Sources
- Nepal Telecom, NT eKYC Portal home: KYC Update and Ownership Transfer (checked 20 October 2026): https://kyc.ntc.net.np/
- Nepal Telecom, Customer Login, NT eKYC Portal (checked 20 October 2026): https://kyc.ntc.net.np/kyc/customer/
- Nepal Telecom, Customer User Guide v2.0.0, KYC Update Portal (checked 20 October 2026): https://kyc.ntc.net.np/kyc/customer/Customer_User_Guide.php
- Nepal Telecom, Terms and Conditions, NT eKYC Portal (checked 20 October 2026): https://kyc.ntc.net.np/kyc/customer/terms.php
- Nepal Telecom, Postpaid SIM Ownership Transfer and FAQ (checked 20 October 2026): https://kyc.ntc.net.np/ownershipChange/
- Nepal Telecommunications Authority, consolidated directions to service providers on consumer matters (checked 20 October 2026): https://nta.gov.np/uploads/contents/consumer-related-directions.pdf
- Nepal Police Cyber Bureau, Cyber Bureau request, 17 Bhadra 2083 (checked 20 October 2026): https://cyberbureau.nepalpolice.gov.np/news/219/
- The Rising Nepal, “Telecom launches online KYC update service”, 10 February 2026 (checked 20 October 2026): https://risingnepaldaily.com/news/75413
Digital Solution Pvt. Ltd. is an independent company and is not affiliated with Nepal Telecom or the Nepal Telecommunications Authority; always confirm details on official channels.
Rabin Paudel
Rabin Paudel is the Founder of Digital Solution, a Content Creator, and an AI Trainer. He shares practical and easy-to-understand content on Artificial Intelligence, Digital Literacy, Online Services, FinTech, and Technology. His mission is to make technology simple, accessible, and useful for everyone.
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