If your Nepal Telecom SIM needs its KYC (अनलाइन ग्राहक पहिचान अद्यावधिक) updated—or you want a new physical SIM without standing in a long queue—Nepal Telecom runs an official online KYC portal. This guide explains what it does, how the process works, and what to do if your submission is rejected.

Quick answer: Use Nepal Telecom’s official NT KYC Portal to start your KYC or new-SIM application online. After registration, you take the generated QR code to the nearest Nepal Telecom SIM outlet to complete verification.

Last updated: 12 July 2026. Reviewed by Digital Solution’s digital-service research team.

What Is Nepal Telecom’s Online KYC Portal?

Nepal Telecom operates an official NT KYC Portal that lets customers begin identity verification digitally. It also allows you to apply for a new physical SIM from home; once your registration is complete, you carry the generated QR code to a Nepal Telecom SIM point to finish the process. The portal describes itself as a secure, digital verification service for Nepal Telecom customers.

Note: not all telecom operators use identical processes. This guide covers Nepal Telecom specifically—other providers may differ.

Before You Start

• Your identity document as required by Nepal Telecom
• The mobile number you want to verify (it should be registered in your name)
• Access to receive an OTP for verification
• A device to complete the online form and save the QR code

Step-by-Step: Update or Apply via NT KYC

1. Open the official Nepal Telecom NT KYC Portal and proceed to the KYC section.
2. Enter your details and verify ownership of your mobile number (OTP where applicable).
3. Complete the required information for KYC update or new physical SIM application.
4. Submit and save the generated QR code.
5. Visit the nearest Nepal Telecom SIM outlet with your QR code to complete verification.

Submission is not approval. Sending your KYC does not automatically mean it is accepted—wait for confirmation. A submission can be pending, approved or rejected.

If Your KYC Is Rejected

• Mismatched details: ensure your name and other details match your identity document exactly.
• Unclear documents: resubmit clear, readable copies as instructed.
• Wrong or borrowed number: a SIM registered in someone else’s name should be re-registered or transferred first.
• OTP problems: confirm signal and the correct number, then retry.

SIM Registered in Someone Else’s Name?

Visit a Nepal Telecom outlet with your identity documents to transfer ownership or re-register. Do not keep using a number that is not registered to you, as it can create verification and security problems later.

Frequently Asked Questions

Can I complete Nepal Telecom KYC fully online?

You can start online through the NT KYC Portal, but you may still need to visit a Nepal Telecom SIM outlet with your QR code to complete verification.

How do I know if my KYC is approved?

Wait for confirmation from Nepal Telecom. Submission alone does not mean approval; a KYC can be pending, approved or rejected.

Do all operators use the same KYC process?

No. This guide covers Nepal Telecom. Other operators may have different steps, so follow your specific provider’s current instructions.

For how telecom KYC connects with National ID, NIN and Online KYC generally, read our pillar guide: Nepal Digital Identity Guide 2026.

Need help? Digital Solution publishes practical guides for Nepali users. Contact us through our official website or WhatsApp: +977 9705433699.

Disclaimer: Digital Solution is an independent educational and digital-service assistance company. We are not affiliated with Nepal Telecom, the Nepal Telecommunications Authority or any government agency. Procedures may change—always verify through the official Nepal Telecom NT KYC Portal.